Maintenance Request

We understand that maintenance issues can arise during your tenancy. Promptly reporting repairs helps us ensure that your home remains safe, secure and well maintained.

Urgent Repairs

Urgent maintenance must be reported to our office immediately. Urgent repairs may include:

• A failure or breakdown of an essential service or appliance provided for hot water, water, cooking, heating, cooling, smoke detectors or laundering.
  A failure or breakdown of the gas, electricity or water supply.
  Any other repair that is considered an urgent repair under Victorian residential tenancy legislation.

After-Hours Urgent Repairs
For urgent repairs that occur outside our normal office hours, please contact our after-hours emergency number: 0407 090 741

Please use this number for genuine urgent repairs only.

After-hours tradespeople and emergency call-outs can be expensive. Where a call-out is made for an issue that is not considered an urgent repair, the tenant may be responsible for the associated costs in accordance with the applicable tenancy requirements.

If you are unsure whether an issue is urgent, please contact our office for guidance where possible.

Non-Urgent Repairs
All non-urgent maintenance must be reported to our office using the Maintenance Request Form provided to you or through the maintenance request form available on our website.

Please provide as much information as possible when submitting a maintenance request, including:

• A clear description of the issue.
  The location of the problem.
  Photos or videos where appropriate.
  Any relevant information that may assist the tradesperson in identifying the issue.

Providing complete information helps us arrange repairs as efficiently as possible.