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Maintenance Tips for Tenants

Emergency Maintenance

Emergency maintenance must be addressed as quickly as possible. All emergencies must be phoned through to the office as soon as possible and then formalised in writing.

General Maintenance

All general maintenance must be put in writing using the repair/request forms provided upon sign up or complete the maintenance request form on this website.

Hot Water Systems

If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy leaver until water flows from the overflow. Repeat this process every few months. Otherwise, check the power is switched on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and /or tariff rates will affect this) Remember in winter, the efficiency of the tank is less than in summer and the water will get colder quicker. Note: Please follow the above procedure before requesting maintenance. If this does not rectify the problem please complete a repair advice form. Remember a leaking hot water tap will cause poor supply of hot water and high electricity accounts.

Water Leaks

Water bubbling out of the ground could be a serious problem and could lead to further complications. Phone our office immediately.

Bath/ Shower Leaks

The most common problem in properties is leaking from wet areas ie bathrooms, laundries, kitchens, into adjoining rooms. A Regular check for water leaks is advisable. If the carpet/floor is wet sponge and dry area thoroughly and check again after use of the wet area, advise our office if there is still a problem.

Leaking From Toilet

Usually is a minor problem. Regular mopping and turning off the tap between use is adequate until the tradesperson arrives. Please complete the repair advice form and send to our office to arrange for a tradesperson.

Washing Machine


  • The power is connected
  • That the water taps are turned on
  • The load of clothes is not off balance or too high
  • Lid is connecting with on/off switch when closing
  • Hoses are securely attached
  • If leaking, check hose for splits

Clothes Dryer


  • Clean filter before every use of the dryer
  • Is power on
  • Dryer is not overloaded
  • Is air temperature hot when running

Faulty switches or fans

Do not attempt to fix it yourself. Do not use switches. Contact our office as soon as possible.


Check power or fuse box. Ensure the power is on and the switch has not tripped. If problem not remedied contact your property manager.


If your neighbours have also lost power contact Origin. Otherwise check if you have a safety switch, which may have tripped. If so reset the switch if it trips again unplug all appliances from powerpoints. Reset safety switch and plug in appliances one at a time until faulty appliances is located. If you have a fuse box check this for a blown fuse.

Note: if this does not rectify the problem please notify our office. Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.

Hot Plates

Check if power is connected or check power box for tripped switch or blown fuse. Contact us to arrange professional help.

Pool Problems

  • Water level is a priority and must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in enormous expenditure to you.
  • No metal objects are to be allowed in the pool as it could cause corrosion marks
  • No animals in the pool as this creates a huge chemical in-balance.
  • Ensure regular testing of water to keep correct PH levels, this helps prevent mould/fungus forming in the pool
  • Vacuum at least once a week to keep pool clear of debris
  • Regular checks of the pump to ensure motor working correctly and efficiently (making funny noises could be a forerunner to a problem). Leaking or pooling water at the pump could mean a cracked casing and will require attention
  • Even if the pool is maintained for you, it is still part of your responsibility to keep an eye/ear out for any problems